BeWithly - Contact & Support
Developed by Patrick Kiyombo
We're here to help — wherever you are, whatever you need.
Need Help with BeWithly? We're Here for You
App Store Users
Whether you downloaded our app, BeWithly, developed by Patrick Kiyombo, from the Apple App Store or Google Play Store, our support team is ready to assist you with any question, concern, or piece of feedback you may have.
How We Help
Use the contact form below to send your questions, report issues, or share feedback directly via email. We review every message and aim to get back to you swiftly and clearly.
Apple App Store
Full support for iPhone and iPad users on iOS.
Google Play Store
Dedicated assistance for Android device users.
Fast Response
We respond within 48 hours on business days.
Account Deletion Request
If you wish to delete your BeWithly account and all associated data, follow these simple steps:
Send an Email Request
Email us at pk@bewithly.com with the subject line 'Account Deletion Request'. Include your registered email address and username in the message.
Verification
Our team will verify your identity to ensure account security. We may ask you to confirm details from your account.
Data Deletion Process
Once verified, we will permanently delete all your account data including profile information, user content, preferences, and activity history. No data is retained.
Confirmation
You will receive a confirmation email once your account and all associated data have been completely deleted from our systems.
Important: Account deletion is permanent and cannot be undone. All your data will be immediately and permanently removed with no retention period.
Contact Us via Email
Click the button below to open your email client with a pre-formatted message template. Simply fill in your details and send it to pk@bewithly.com
When you click 'Send Support Email', your default email app will open with a template containing these fields for you to complete:
• Your Name
• Your Email Address
• Platform (Apple App Store or Google Play Store)
• App Version (found in app Settings)
• Your Message or Question
• Your Name
• Your Email Address
• Platform (Apple App Store or Google Play Store)
• App Version (found in app Settings)
• Your Message or Question
📧 How It Works
Our contact form uses a mailto link to securely pass your details to your default email client.
No data is stored on our servers. Your message goes directly via your own email account.
Data Deletion Policy
BeWithly is committed to protecting your privacy. When you request account deletion, here's exactly what happens to your data.
What Gets Deleted
When you request account deletion, we permanently remove ALL of your data from our systems, including:
- Profile information and account credentials
- All user-generated content and uploads
- Activity history and usage data
- Preferences and settings
- Payment information (if applicable)
- Any other personal data associated with your account
Our Commitment
We take data deletion seriously and follow these principles:
- 100% data removal - nothing is kept
- No retention period - data is deleted immediately upon verification
- Complete deletion from all systems and backups
- You receive confirmation once deletion is complete
- The process is irreversible and permanent
No Retention Period
Your data is deleted immediately after verification. We do not keep any information.
Complete Removal
All data is permanently erased from our servers, databases, and backup systems.
Deletion Confirmation
You will be notified via email once your account and data have been fully deleted.
How to Reach Us Without the Form
Prefer to contact us through the app stores directly? Here's exactly how to find our support links on each platform.
BeWithly is developed by Patrick Kiyombo.
Apple App Store Users
Visit BeWithly's page on the App Store on your iPhone or iPad. Scroll down to the "Information" section and tap "Support" — this links directly to our support portal. Alternatively, use the developer contact email listed on BeWithly's detail page.
Google Play Store Users
- Open the Google Play Store app on your device
- Search for BeWithly and open its detail page
- Scroll to "App support" and tap to access our contact email or support website
- Or email us directly at pk@bewithly.com
Direct Email
Reach us any time at pk@bewithly.com — no form required.
App Store Links
Use the built-in support links on Apple App Store or Google Play for quick access.
Response Time
All enquiries are reviewed and responded to within 48 business hours.
What to Include in Your Message
The more detail you provide, the faster and more accurately we can resolve your issue. Here's what our support team finds most helpful.
App Version & Device
Include your app version number (found in Settings or the App Store listing) and your device model — e.g. iPhone 15 or Samsung Galaxy S24.
Issue Description
Provide a clear, detailed description of your issue or question. Include when the problem started and any steps you've already taken to resolve it.
Error Messages & Screenshots
If you've encountered any error messages or unexpected behaviour, attach screenshots where possible — they help us diagnose issues much more quickly.
Preferred Contact Method
Let us know your preferred contact method and the best time to reach you, especially if you'd like a follow-up call or detailed walkthrough.
What to Expect After Contacting Us
Our Commitment to You
We take every support request seriously. Our dedicated team reviews each message individually to provide clear, personalised guidance — not automated, copy-paste responses.
For urgent matters, please include the word "URGENT" in your subject line to flag your message for priority review.
1
Acknowledgement
You'll receive a confirmation that your message has been received, typically within a few hours.
2
Review & Response
Our team aims to respond within 48 hours on business days with clear guidance or a resolution.
3
Follow-Up
If your issue requires further investigation, we'll keep you updated every step of the way.
48h
Response Target
Our goal for all business day replies
2
Support Platforms
iOS and Android, fully supported
100%
Human Support
Real people, genuine responses every time
Additional Resources
Sometimes the answer you need is just a tap away. Explore these trusted resources for platform-specific help and general troubleshooting guidance for BeWithly.
Apple Support
For iOS-related issues including installation problems, account queries, or device compatibility, visit support.apple.com for official Apple guidance.
Google Play Help
For Android-related questions such as download issues, payments, or permissions, visit the Google Play Help Centre for step-by-step support.
Help Centre & FAQs
Browse the BeWithly Help Centre for frequently asked questions, troubleshooting tips, and guides covering the most common issues reported by our users.
Can't find what you're looking for? Don't hesitate to contact us directly at pk@bewithly.com — we're always happy to help.
Thank You for Using BeWithly!
Your feedback, questions, and reports make a real difference. BeWithly, developed by Patrick Kiyombo. Every message we receive helps us understand you our community better and deliver a smoother, more enjoyable app experience.
1
💛 Your Feedback Matters
Each message you send helps us prioritise improvements and fix issues that affect real users like you.
2
🙏 Thank You for Your Patience
We appreciate your understanding whilst we review your message and prepare a thorough, helpful response.
3
🚀 We're Always Improving
Your input drives our roadmap. Better features, fewer bugs, and a smoother experience — all thanks to users like you.